Dr. Deepa Prasad Venkatraman is an Hotel Management alumnus from IHMCT- Mumbai. A seasoned Hospitality Professional and Educator for the last 25years Her core expertise is in Food & Beverage Services and Management. She is a Doctorate in Management, and her thesis was on Wine Consumption Patterns.
Her core strength as a professional has been teaching Food& Beverage service, Beverages with Wines.International Etiquette, communication skills, personality development to graduate, post graduates students of Pune University, hospitality sector, educational institutesand offered consultancy to corporate sector.
She has authored books in Food& Beverage Service and International etiquette .
The question I must asked why we need Etiquette? Because Good manners define you as a person, while etiquette is what makes you socially acceptable. They help you gain respect and create a good as well as lasting impression. Manners represent your inner self, whereas etiquette is what and how you portray yourself to the public. One represents your way of acting, and the other is how you treat others. They touch every aspect of our lives, and have been ingrained in our minds since we were children.
Saying ‘Please’ and ‘Thank You’, or common courtesies like holding a door for someone, or offering your seat to an elderly or disabled person, are some basic manners that we all practice. They make you feel good. The way you behave and conduct yourself mirrors your personality. Your eye-contact, the way you greet others, and most importantly, your smile, are the first things people will notice about you. Manners define your character and influence your attitude as well as the way you treat other people, be it your superiors, peers, or inferiors. The Golden Rule states ‘Treat others the way you want them to treat you.’ Good manners and etiquette help you earn respect. Rude and offensive behavior does not go down well with anyone. And as they say, ‘respect given is respect earned’. Hence, if you treat others with respect and acknowledge them, you are most likely to be respected, trusted, and cared for. Good manners and etiquette embellish your personality. Manners, etiquette, wisdom, virtue, knowledge, and intelligence are accepted and appreciated universally. Being kind and generous towards other people, and maintaining calm and composed stature even in bad situations, helps earn respect. It is impressive behavior that will please others and help gain respect. Good manners and etiquette give constant happiness to your own self, and help gain self-respect. They constantly keep you motivated.